Shift Leader

Washington, DC

WHAT DEFINES A Shift Leader at CFA Capitol Hill East DTO?


Shift Leaders are individuals that have a proven track record of work ethic, self-discipline and a greater sense of responsibility.  These individuals model a servant’s attitude; display a willingness to go the 2nd mile; move with a sense of urgency and hold themselves and others accountable to the standards and expectations set forth by Chick-fil-A.

Shift Leaders at Chick-fil-A Capitol Hill East are here to SERVE

Shift Leaders are responsible for the following:

  • Assist the Director with setting and accomplishing goals for the team.
  • Engaging and developing others:  Educates, Equips, Encourages, and Expects the best out to the Team
  • Reinventing Continuously:  Constantly seeks to do things better and more efficiently
  • Values Results and Relationships:  Knows and understands how to connect with others and leads them to get desired results
  • Embodies the Values of Chick-fil-A:  They work and lead people in a way that lines up with the standards and expectations of Chick-fil-A         


Understands and can execute all operational positions

Proficient & productive in multiple areas of the operation

Example for team members